How to make sure you get
our mail and orders
Increasingly, ISPs (ex., earthlink.net, comcast.net) and mail services (ex., Hotmail) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive.
Please do not blame your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes do happen.
We all have to deal, unfortunately, with the fallout of what spammers do to the Internet.
Naturally, you want to keep spam out. And you want to receive important CosmiTec communications -- e-mail, our Love Letter
(Newsletter), orders and any other e-mail that you request (and we only EVER send e-mail that you request).
To make sure that CosmiTec mail is not deleted or filtered into a "junk" or "bulk" folder, please add the following CosmiTec domains to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...
@cosmitec-astrological-compatibility-advice.com
@cosmitec-astrology-forecasts.com
@world-of-cosmitec.com
This should guarantee that you will receive whatever e-mail you need... We only EVER send e-mail that you specifically request!
It's a shame to bother you like this, but blame it on the spammers. Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are accidentally caught in their cross-fire.
How do you add CosmiTec domains to the so-called "white list"? That varies from ISP/mail service to service...
What if this all doesn't help?
Whitelisting Hotmail or MSN
Place the above-listed domains on what they call your Safe List. The "Safe List" can be accessed via the "Options" link, situated to the far right of the main menu tabs.
Whitelisting USA.net
Login to your e-mail account and click on Services in the left-hand Navbar. You can Whitelist there.
To configure your personal white list filters, please follow these steps:
Determine what you would like done to the messages that match one of your filters. This generally fits into two categories, Override or Exclusive.
Override allows you to override your spam filters, including system spam filtering, and is handy when you have mail that is occasionally incorrectly marked as spam by the system spam filters.
Exclusive allows you to limit the mail you receive to only those messages that match your White List; all other mail messages will either be considered Junk Mail or automatically deleted. If you choose Exclusive, you will need to specify whether to keep the mail as Junk Mail or to delete the mail.
If you choose to delete all mail that does not match your White List, this mail cannot be recovered later.
Whitelisting Yahoo! Mail
If our e-mail is filtered to your 'bulk' folder, open the message and click on the "This is not spam" link next to the "From" field.
You can also create a "filter" at Yahoo that sends your CosmiTec e-mail into your Inbox and not the Junk/Bulk Mail folder.
Here's how...
1) Open your Yahoo e-mail. Left-click on "Mail Options" (right side of your screen). In the right hand column, under "Management," left-click on "Filters." And then, left-click on "Add Filter."
2) Call this filter "CosmiTec mails".
3) See where it says... "if all of the following rules are true ..."? Go to the top row labeled "From header," choose "contains" in the drop-down menu and type in "@cosmitec-astrological-compatibility-advice.com"
4) At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:"
5) Finally, left-click on the "Add Filter" button.
Whitelisting Other Mail Services
Each mail service is a little different, but the idea is the same. If you can't find how to add the CosmiTec domains to a whitelist, try adding specific CosmiTec addresses to your address book, or moving the message from the Junk folder to your 'inbox' or forwarding the message to yourself (if you're getting it at all, that is).
If e-mail continues to be filtered out, call or e-mail your mail service tech support or postmaster@your-mailservice.com and specifically ask how you can be sure to receive all e-mail from CosmiTec mentioning all the domains listed on the whitelisting page underneath this one.
What IF this does NOT help?
After All, You Want & Expect Your Mail
If you cannot whitelist CosmiTec, consider these two inarguable truisms...
You expect to receive e-mail that you want.
A company that can't deliver that basic expectation deserves to lose your business.
No matter what the "reason" may be for not whitelisting, it all boils down to the same thing...
Your ISP is not fulfilling your most basic of expectations.
So What To Do??
Complain by sending an e-mail to "abuse@" and "postmaster@" followed by the domain of your ISP or mail service (ex., if you are using an address@hotmail.com, send your complaint to abuse@hotmail.com and postmaster@hotmail.com). Mail to both those addresses has an excellent chance of being seen by at least one person.
What Else Can You Do?
1) Enter a different e-mail address into the CosmiTec Order form, and e-mail your question, order or whatever to us again, if you are here because you have been having trouble receiving our replies.
One More Thing You Can Do To Register Displeasure...
2) Register a Complaint with the Filtering Provider
This is the interesting, unknown part of the "world of filtering." Filtering providers are companies that provide filtering services for many ISPs and mail services. They work behind the scenes, invisibly.
Since they provide the filtering for so many ISPs and mail services, even Hotmail, there is a good chance that they are involved if you are having trouble whitelisting CosmiTec domains.
We Are Sincerely Sorry For This Bother!
This is not our fault. If your ISP won't whitelist us, and instead tries to confuse the issue or say bad things about us, please ask them to cc us. As mentioned, we have nothing to hide and would love to remove your inconvenience and discuss this directly with whoever is not letting you receive e-mail that you want.
If they refuse to speak with us, if they refuse to cc us, please send us a cc of their communications with you. Also consider which party is being open, above board, and trying to truly help you.
No matter what they may say to make us look bad, it's really very simple...
We sent the mail. You want the mail. It is your expectation to receive it, no matter what they say.
We only ever send you e-mail that you specifically request and expect. Please tell your mail service that you understand that false-positives do occur, but it is unacceptable not to be able to whitelist.
Then change ISPs or mail services. And let them know why.
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